Terms & conditions

1. Who we are and what these terms cover

These Terms and Conditions apply to every booking made with TRAD Adventures AS, whether through our website, by email or by phone.

TRAD Adventures AS, Dreyersgate 7, 8312 Henningsvær, Norway. Registered in the Register of Business Enterprises (Foretaksregisteret), org. no. 935246539 Email: info@tradadventures.com. Phone: +47 96 739 440 (Norway), +34 653 664 702 (Spain).

We offer guided climbing, ski touring, snowshoeing, hiking and courses.

By confirming a booking or paying a deposit, you accept these terms on behalf of yourself and everyone in your booking.

2. Bookings and payment

2.1 Booking. You send a booking request through our website, by email or by phone. Your booking is confirmed when we send you a written confirmation and receive your deposit or full payment. All activities depend on availability, weather and safety conditions.

2.2 Day activities. Full payment is due before the activity, unless we agree otherwise in writing.

2.3 Multi-day programs. A deposit of 30 % of the total price is due at booking. The balance is due 60 days before the start date. If you book less than 60 days before the start, the full price is due at booking. If the balance is not paid on time, we may cancel your booking and apply the cancellation fees in section 3.2.

2.4 Changes to your booking. You may ask to change the date or content of your booking. We will try to help, but changes depend on availability and may carry a fee, which we will tell you before you accept.

2.5 Booking errors. We are responsible for errors in our own booking system. We are not responsible for errors in the information you give us.

2.6 Right of withdrawal. Leisure activities booked for a specific date are exempt from the 14-day right of withdrawal under the Norwegian Cancellation Act (angrerettloven). Our cancellation terms in section 3 apply instead.

3. Cancellation by you

All cancellations must be sent in writing to info@tradadventures.com. The date we receive your email is the cancellation date. We strongly recommend travel insurance that covers cancellation.

3.1 DAY ACTIVITIES

If you cancel more than 7 days before the activity, you get a full refund.
If you cancel 7 days or less before the activity, or do not show up, no refund is given.

3.2 MULTI-DAY PROGRAMS

If you cancel more than 90 days before the start, the cancellation fee is 20% of the total price.
If you cancel 90 to 61 days before the start, the cancellation fee is 40% of the total price.
If you cancel 60 days or less before the start, or do not show up, the cancellation fee is 100 % of the total price.

The fee covers our costs and the loss of the place. Paying only a deposit does not limit the fee: any amount above what you have paid becomes due on cancellation.

3.3 Cancellation without a fee (multi-day programs). You may cancel a program without paying any fee if unavoidable and extraordinary circumstances at or near the destination significantly affect the program or the transport to it. Examples are natural disasters, serious health risks or official travel warnings. Normal Arctic weather, such as rain, snow or wind, is not such a circumstance.

3.4 Transferring your place. You may transfer your booking to another person who meets the requirements of the activity or program. Tell us in writing; notice given at least 14 days before a program starts is always on time. You and the new participant are both responsible for any unpaid balance and for any extra costs the transfer causes.

4. Changes and cancellation by TRAD Adventures

4.1 Safety first. Our guides may change the route, schedule, objective or activity, before or during the day, when weather, snow, avalanche or other conditions make it necessary for safety. On a multi-day program, we will offer a suitable alternative activity of similar value.

4.2 Weather: If the forecast makes the activity unsafe or impossible, your guide will propose a new date or an alternative. If neither suits you, you get a full refund. Normal rain, snow or wind is not bad weather in Lofoten and does not give a right to a refund. If an activity has started and has to be shortened because of the weather, there is no refund.

4.3 Minimum number of participants. Each program states its minimum group size. If it is not reached, we may cancel the program and refund everything you have paid. We will tell you at least 30 days before the start for programs longer than 6 days, and at least 14 days before for programs of 2 to 6 days.

4.4 Other cancellations by us. If we cancel for any other reason, including unavoidable and extraordinary circumstances, you get a full refund within 14 days. Where we cancel for minimum numbers or extraordinary circumstances and tell you in time, we owe no further compensation.

5. Your responsibilities, health and insurance

Follow instructions. Follow the instructions of your guide and our staff at all times. A guide may exclude a participant whose behaviour puts themselves or others at risk, without a refund.

Be honest about your health and level. Tell us before booking about any medical condition, injury, pregnancy or physical limitation that may affect your safety, and describe your experience accurately.

Insurance is required. You must hold personal travel and accident insurance that covers mountain activities such as climbing, ski touring and hiking, including rescue and evacuation. Medical costs are handled through your insurer; without insurance, you bear these costs yourself.

Equipment. Use the equipment we provide correctly and return it in the condition you received it, apart from normal wear. You are responsible for loss or damage caused by misuse.

6. Risk and liability

6.1 Inherent risks. Climbing, ski touring, snowshoeing and hiking in the mountains carry risks that no guide can remove completely, such as falls, avalanches, rockfall, changing weather and cold. By booking, you confirm that you understand and accept these risks. Our activities are led by qualified guides, and our safety routines are described in our Safety Policy.

6.2 Our liability. We are liable for injury, loss or damage caused by our negligence or that of our guides and staff. We are not liable for injury, loss or damage caused by the inherent risks above, by your own actions or failure to follow instructions, or by events beyond our control.

6.3 Mandatory law. Nothing in these terms limits your rights under mandatory Norwegian consumer law, including the Package Travel Act.

8. Complaints, photos and general terms

8.1 Complaints. Report any problem to your guide or to us as soon as possible, during the activity where you can. Then send any complaint in writing to info@tradadventures.com without undue delay.

8.2 Photos and copyright. All photos and videos on our website and social media belong to TRAD Adventures AS or are used with permission. They may not be copied or used without our written consent. Guides may take photos during activities; tell us if you do not want to appear in material we publish.

8.3 Changes to these terms. We may update these terms. The version published on our website on the date you book applies to your booking.

8.4 Law and disputes. These terms are governed by Norwegian law. Disputes go to the Norwegian courts, without limiting your right as a consumer to use the courts or complaint bodies of your home country where the law allows it.

8.5 Contact. TRAD Adventures AS, Dreyersgate 7, 8312 Henningsvær, Norway · info@tradadventures.com · +47 96 739 440 · +34 653 664 702

Last updated: October 2026